Frequently Asked Questions


How long does it take for my carpet to dry?

Dry time may take a full twenty-four hours.  The first two to three hours are the most critical regarding staying off of your carpet.  This is so that fresh soil is not tracked onto the highly absorbent damp fibers. You can walk on your carpet immediately after cleaning wearing socks.


How long will it take you to clean my carpets?

We can clean approximately 500 square feet of carpet in one hour. Also, it generally takes us an additional half-hour to set up and break down our hoses.


What should I do to prepare before you arrive to clean my carpets?

Remove small items off of your carpet.  We can move smaller pieces of furniture (coffee tables, arm chairs, end tables, etc.) aside, clean, and re-set with protective plastic so that furniture does not stain the carpet. Generally, we do not move larger pieces of furniture (china cabinets, stereo systems, beds, etc.) but we are able to do so if you specifically request this.


Will you need to connect to a water source at my house?

Yes, but not necessarily.  It is helpful for us to connect to a water source at your home.  However, we do also have a water tank inside our van in case you do not have an available water connection.


Can you remove all stains?

If a stain is not permanent, we have the best equipment and cleaning products available in the industry to remove most stains.